Life is all about Choices...

i found a beautiful positive quote to share before i hibernate for the night

As your mind is your immediate environment,
when your mind changes, the world changes. - Stonepeace

So it's all in your mind. Isn't it? Are u still procrastinating?

I'm not sure should i be happy or feel heavy hearted when i see this change. It's very clearly marked wherever i go.
Alright. I've been working quite a few places ever since i finished school. Being in the service sector, giving good service is part of every personnel's work. However, it has never been so taken for granted till today. I realised how Singaporeans or many cities dwellers had changed. We no longer yearn for just the basic needs in life. We want more and expecting more or should i say demanding for more. i.e. good service to them whether or not it's entitled to them.

I've just make a career move recently and both i wouldn't say it's exactly in the service sector. At least, the core business is not service. Not like u compared with hospitality, F&B or retail industry. BUT, BUT, times has changed. Every company are now gearing towards meeting the needs of people. And SIngaporeans expect it. If their demands were not heard, they'll complain, write in, switch their business partners to someone else etc. So companies who would want to have that good image and making people happy, they started to 'bow' down to every single request of we Singaporeans. I'm not sure is it something i would applause that wow Singapore has actually moved on to this level where service is what they feel is entitled to them. Not like a few decades ago where basic needs and 5Cs are all they want.

Or were i in service for quite sometime to feel the heavy pressure that every companies were trying their best just to satisfy their clients and public just to make them happy, create positive image. And i mean they would go all out to do that. Well i applaud providing genuine good service that comes straight from your heart, but overly doing it just to satisfy, i'm not sure about it. How far to u want to go to satisfy? It's a weakness of Man to ask for more and more, when will he be contented?

I read the papers Forum section and in the past, there isn't such a column putting up letters of compliments written in by the public. But i noticed for the past year, even local papers are publishing these compliment letters. May I question what is the rationale in publishing them? Now in some service sector, these compliments letters are taken so seriously that service doesn't comes straight from the heart but out of fear that the public is goin to write in something bad or vying for more compliment letters. And companies themselves pushed staff to perform by ranking their performance through the number of compliments received. How positive is this?

As a staff, i feel it is not the best way in wanting staff to perform genuine good service. As a receiver of service, u may feel this is a good motivator for staff to strive harder to provide good service. I quite missed those days in the past how things works many times though. But gone are the days. We're in a different era now.